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Our Newsletter


Shipping & Return Policy

SINAR PRINTING, Inc
Jl. Kalibaru Timur Raya no 7-8 Jakarta
DKI Jakarta - 10460
Indonesia
Monday - Saturday 08.00 am - 17.00 pm
( contact through email, we respond 24 hours )

1.+62 (21) 65837503

2.+62 (21) 65837502

OUR DEPARTMENT
For Question and Information
info@sinar-printing.com
hello@sinar-printing.com
contact@sinar-printing.com

3.62 (812) 6082 111

For Ordering and Administration, Sinar Meilala (ext.101)
go-order@sinar-printing.com

PLEASE NOTE:  If you have question about the product and service, please go to the appropriate page and complete the form on that page.  General questions or comments

can be answered by using this form.

THANK YOU for helping us by using the appropriate form.  It will help us to help you more efficiently

SHIPPING POLICY  

Domestic Shipping 

We offer several UPS shipping options for delivery within the Jakarta:
UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air.

 

International Shipping

We currently accept international orders from the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, South Korea, Liechtenstein, Luxembourg, Monaco, Netherlands, Northern Ireland, Norway, Portugal, Scotland, Spain, Sweden, Switzerland, United Kingdom, Wales.

All international orders are shipped via PT. Garuda-Expressindo forwarded by UPS and we currently offer two options:  Express Saver (delivery guaranteed in 1 - 3 days) and Expedited (delivery guaranteed in 2 - 5 days). Both options are insured and trackable.

(Please note that some items may be subject to additional shipping and handling charges because of size and weight.  If this is the case with your order, we will notify you first for your approval.)


In-Store Pick Up

Orders requesting in-store pickup will be notified by phone when the item is ready at the location specified. Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days or a 5% restocking fee will be charged.

 

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your payment for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.   


Prices and Information
 

We make every effort to maintain current, accurate prices and information in our on-line catalog. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

RETURN POLICY

Sinar Printing Store , Inc accepts returns or exchanges within 30 days of original purchase date. Item must be in new condition with all original packaging, manuals, accessories, and with original receipt. For items without an original receipt we may, at our discretion, issue store credit.
 
The Product may be returned for exchange or store credit only.
 
No returns on “Special Order” items.


Online Returns

Online returns follow our standard policy above. Call (082) 82 111889 or email us for an RA#, then ship us the product and we will issue a refund as soon as we receive it. Sorry, refunds are not available on items purchased through our "Special Order Catalog". These are items that we do not carry in stock and since we source them specifically to fill a "Special Order", these sales are final. If you need any help at all selecting the correct item, please call, email or stop in - we're happy to help!

Customer satisfaction and security is our greatest appreciation

We can ship to virtually any address in the world. Our returns policy is simple if you aren't happy with your purchase please return it in an anused re-sellable condition (including any packaging and manufacturers labels) to us within 15 days of receipt and we will give you a full refund excluding any postage costs

When returning any item to us for whatever reason it is your responsibility until the goods have been delivered to us. We can not be held responsible outside of the 15 day period or without labels as above may be subject to a restocking fee.

If you are returning an item due to an error by us, we will cover the cost to return the item (up to first class recorded level, please make a note on the returns from you would like the postage cost refunding) and of course there will be no cost to send out the correct item returned outside of the 15 day period or without labels as above may be subject to a restocking fee.

Shipping Order:
All order can be shipped directly to your door. We take care in packaging your order and fully insure each order. If you are visiting Our Warehouse, you can come in and purchase a product, and we'll be happy to send the package your order to your home or to a delivery destination address that you provide to us.



Shipping Company We Use:
We Usually use  , please use a street address of a friend or relative to help facilitate the delivery. So that the delivery of goods orders, can be delivered to the destination address.

Our return policy is based on the simple principle of servicing our customers.  We enjoy an extremely low rate of return due to upfront service and accurate information about products before they are ordered.

If you need to return an item because it is not what you ordered, contact us and we will refund shipping charges as well. You will find we are very easy to work with and put the customers interests first.

All products are covered by the manufacturers warranty.  Warranty terms vary between manufacturers as well as products, so please refer to your documentation for details. If you have warranty questions please feel free to contact us. Keep all manufacturer products to help yourself communicate with us, or them directly if the need arises.  Be aware that shipping and service charges are not covered by manufacturers warranty.